02-11-2015 02:16 PM
I purchased ACT! Pro V.17. in mid December and have not been able to get the import function to work since. I have been an ACT! user for years and upgraded from ACT 2010, so I am familiar with how the process should work. Basically, the database reports all fields are importing correctly but no new contacts are created or merged even after the import wizard says everything is successful. There is no error message. The import log correctly states the number of contacts that should be imported, but the information never enters the database. I experience this problem with both excel documents (with proper fields) and CSV files, in both custom and typical imports. I had no problems similar to this in ACT! 2010 and I was running with the same software:
Act! Pro Version 188.8.131.52, Hot Fix 1
Excel 14.0.7140.5002 (32 bit)
Windows Vista Business Service Pack 2 32-bit
This issue is extremely hard to work around, considering I must now import every contact singly by hand. I sincerely appreciate any help in this matter.
02-16-2015 02:14 PM
If you go to Tools > Preferences, Click the Admin Tab, then click Duplicate Checking...
What fields is the database configured to check for duplicates based on?
02-18-2015 11:03 AM