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Import/Export - Contact Map is Missing Fields

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Copper Elite Contributor
Posts: 124
Country: USA
Accepted Solution

Import/Export - Contact Map is Missing Fields

[ Edited ]

I'm using ACT 2009.

I have an ACT 2009 database ("SOURCE" ) with numerous added fields which I am attempting to import into a new, built-from-scratch ACT2009 database ("TARGET" ).   All of the custom fields in SOURCE were duplicated in TARGET through Define Fields.

However, when I attempt to Export to TARGET many of the fields are not listed in the Contact Map.  For example, TARGET has a field "Spouse DOB" THAT does not appear in the Contact Map list under the "To this Field" section.  There are a number of custom fields which do not appear. 

 

Is there a way to regenerate the map?  If the fields are in the database why are they not appearing in the Contact Map?

 

Thanks for the help,

Greg

Message Edited by GregH on 11-20-2008 01:33 PM

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Solution
Accepted by topic author GregH
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 124
Country: USA

Re: Import/Export - Contact Map is Missing Fields

The ACT 11.1.183.0 upgrade has fixed this issue.  Yea Sage! Smiley Happy

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All Replies
Copper Elite Contributor
Posts: 124
Country: USA

Re: Import/Export - Contact Map is Missing Fields

Can anyone help me out?
Moderator
Posts: 4,395
Country: USA

Re: Import/Export - Contact Map is Missing Fields

[ Edited ]

Thank you for participating in the ACT! Community. Based on the information provided, your issue appears to be associated with a previously reported issue.  The issue is scheduled to be resolved in the next update that will be released in the near future.  I apologize for any inconvenience this issue may cause.

 

We have provided a workaround for the issue.

Fields Missing When Attempting To Map During Import

Message Edited by dlunceford on 03-09-2009 10:59 AM
Copper Elite Contributor
Posts: 124
Country: USA

Re: Import/Export - Contact Map is Missing Fields

David,

Thanks for the reply.  I'm glad to know that a fix is coming.  

New Member
Posts: 14
Country: United States

Re: Import/Export - Contact Map is Missing Fields

It is now February 2009.   When can the fix be expected?
New Member
Posts: 8
Country: United States

Re: Import/Export - Contact Map is Missing Fields

I could really use this fix as well...
Nickel Contributor
Posts: 241
Country: United States

Re: Import/Export - Contact Map is Missing Fields

New Member
Posts: 4
Country: United States

Re: Import/Export - Contact Map is Missing Fields

David,

 

Please.....  When is the fix coming?  I have used the workaround in the past, and it is time intensive.  I have been waiting since January for the update.   I need to import some 6K records.  Our act has been completely customized so it is not like I have a just one or two fields missing, most are missing.

 

Dan

Moderator
Posts: 4,395
Country: USA

Re: Import/Export - Contact Map is Missing Fields

Dan,

 

I do not have a set date for when the update will go live.  I will update the following post when the update goes live.

http://community.act.com/sage/board/message?board.id=ACT&thread.id=20707

 

New Member
Posts: 4
Country: United States

Re: Import/Export - Contact Map is Missing Fields

David,

 

I'm trying to determine if I should wait or go through the very long process of the workaround.