05-17-2017 07:53 AM
It appears that a more significant re-write of the mail merge feature is required to resolve this for Office 2013 and higher. It does however remain a high priority issue for us to address.
We are currently looking at the development and testing requirements for this change, and as soon as a plan is finalized I'll share news on the timescale. I know this is an urgent fix for many, and I thank you for bearing with us as we make progress.
If required, please also note the new defect reference D-05904 for this issue.
05-20-2017 01:43 PM
Thanks for the update Stuart. Is there no ETA at all?
This is a key piece of functionality, without it it is hindering the operation of our sales team.
Having recently upgraded from v16 to v19, paying for the update and also paying your subscription license model I think at the very least either an ETA or good will gesture should be offered.
Look forward to hearing from you.
05-21-2017 01:06 AM - edited 05-21-2017 01:31 AM
I know I have said this before but you are losing sales because of this defect. 30 user client now had quote from Sage re Sage CRM as they have Sage accounting software. They have used ACT for at least 12 years and are currently on ACT V16. They use preformatted templates in ACT to send emails via Outlook and therefore V19 is not fit for purpose for their needs as they have a mix of Office 2013 and 2016. emarketing is not an option with the way they use ACT so they have no choice but to look elsewhere. They would not have done so if ACT V19 worked as it should with Outlook. My clients are loyal to me and I am to them so I am duty bound to warn them about the defect where I know it will have a big impact on the way they work. I need to give them a clear indication of a fix date to give me any chance of saving this client from moving to an alternative CRM system. This has been a defect now for far to long!
PS Can give details of client in confidence if needed to authenticate post.
05-30-2017 07:22 PM
05-30-2017 10:38 PM
I agree, this issue is getting very frustrating now!
There's also an issue with 64 bit Office not working which is contrary to the claims that Act v19 Pro & Premium being 64 bit Office compatible. I had to go back to 32 bit Office due to constant crashes using 64 bit Office.
Come on Act, its time to start to get your Act together - excuse the pun!
05-31-2017 08:46 AM
An update to resolve this issue for Office 2010 and v18.2 is linked to on the previous page: