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ISPA not launching after update

New Member
Posts: 5
Country: USA

ISPA not launching after update

[ Edited ]

After updating with the latest patch (Act! Pro Version 20.1.120.0, Update 4) ISPA no longer launches. it was working perfectly before the update. Any thoughts or known issues?

 

 

Moderator edit: Moved this post to it's own thread.

Administrator
Posts: 1,109
Country: United_Kingdom

Re: ISPA not launching after update

Hi Jim,

Does the sync fail? Act is able to restart the ISPA service as needed, so the fact that it's not running doesn't necessarily mean that it isn't working.

If you're able to sync then make sure that any scheduled syncs go through too.
Platinum Elite Contributor
Posts: 14,457
Country: Australia

Re: ISPA not launching after update

New Member
Posts: 5
Country: USA

Re: ISPA not launching after update

Abbas (sp?) from Act! did a web session with me and solved the problem. We did a few things so I am not sure which fixed it. We uninstalled and rolled it back to a previous version of ISPA. The other thing I do now is end the process in the Task Manager, then relaunch ISPA and it seems to work fine. I have used it repeatedly now to sync with Outlook and will download any further Act! updates since all is well and that is what always messes it back up. Very happy Act! user once again!

Administrator
Posts: 1,109
Country: United_Kingdom

Re: ISPA not launching after update

Glad to hear it's resolved, we'll be keeping an eye out for other users with the same issue, just in case it's something we can prevent in future!