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IRQL Error When Trying to Open Act 2007 Database in Act 2009

New Member
Posts: 1
Country: Canada

IRQL Error When Trying to Open Act 2007 Database in Act 2009

[ Edited ]

I just upgraded from 2007 to 2009.  Running Windows XP on a relatively recent machine.

 

Whenever I try to open a 2007 database in 2009, and it begins the updating process to the old 2007 database, I get the a nasty blue screen with an IRQL error.  The computer then restarts.

 

Why is this happening?  Any way to get around this?

 

Thanks!

Message Edited by mbury on 10-01-2008 04:51 PM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: IRQL Error When Trying to Open Act 2007 Database in Act 2009

[ Edited ]

Are you getting the blue screen that refers to a physical memory dump at the bottom?  If so, this usually indicates a serious issue with your operating system or an application.  I would advise uninstalling and reinstalling ACT! on your machine.  You may also want to try the database update on a different computer.

Message Edited by ghollister on 10-06-2008 05:35 PM

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.