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INSTALL FAILURE - ACT PRO 2011

New Member
Posts: 1
Country: USA

INSTALL FAILURE - ACT PRO 2011

I tried various times to install Act Pro 2011 on Vista 64 bit and very close to the end of the installation process (the scroll bar indicates "finalizing installation") a window pops up indicating "EMAIL CONVERTER HAS STOPPED WORKING". Any solution to overcome this problem?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: INSTALL FAILURE - ACT PRO 2011

Hello Vanbloms,

Welcome to the Sage ACT! Online Community!

 

Try disabling the Windows UAC function and attempt the install.  Instructions for UAC are in this article: KB Article 20220

 

You may also need to reboot into 'Selective Startup' - instructions: KB Article 14173

 

Beyond those:

- Has any other version of ACT! been installed on this computer?

- If you check the Windows Services, is the 'SQL Server (ACT7)' service present and started?  Instructions: KB Article 28216

Greg Martin
Sage
New Member
Posts: 9
Country: Canada

Re: INSTALL FAILURE - ACT PRO 2011

[ Edited ]

Hello,
I encounter the exact same problem. I followed the recommendations without success. Did it work with the solution provided by Greg Martin? Thank you