03-23-2012 08:43 AM
It's possible what you're seeing is related to a sharing/permissions problem. Take a look at this article: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19876/kw/supplemental%20files%20missing and see if it helps resolve the error.
Of course, you're also always welcome to call our free technical support line at 503.243.5200 or fill out a ticket online at http://www.companionlink.com/support/contact.html. One of our techs would be happy to take a closer look at the situation.
Hope that helps!