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I have to reconfigure ACT! mail each time I run it.

New Member
Posts: 8
Country: USA

I have to reconfigure ACT! mail each time I run it.

Each time I start ACT! and want to send a email, I have to configure it again... how can I set it once and leave it or is this a bug?

 

Thanks!

 

Sandro V.

Moderator
Posts: 4,395
Country: USA

Re: I have to reconfigure ACT! mail each time I run it.

Hello,

 

This is usually caused by damanged preferences.  Follow the knowledge article below for instructions on how to rebuild preferences.

 

How To Rebuild ACT! Preferences Using the ACT! Diagnostics Utility

Tuned Listener
Posts: 58
Country: United Kingdom

Re: I have to reconfigure ACT! mail each time I run it.

DLunceford is correct, this is most likely damage to the preference files. 

If it continues to happen - Its your virus protection or spyware damaging them.

 

The preferences files in question are:

UKPreferences206.xml and PreferencesBak.xml

 

If your not in the UK the first file may differ eg. USPreferences206.xml. Do a windows search for them (they are hidden files)

and exclude them from your security software. You may need to consult the manufacturers of such software if you do not know how to.

 

Kind regards,

cesc