I agree! I am so frustrated! - I bought this programme - Sage ACT! 2013 - to facilitate my me, but have spent weeks going round and round in cirlces trying to find a solution to the most basic function you would expect it to deliver - i.e. being able to email your contacts. Which, it now appears I am not able to do because it won't work with yahoo mail, it won't work with gmail, and it won't work with windows live mail - so what is the point of having the programme at all? On top of that there is no way I can get assistance to ask if this really is the case without spending even more money on a pay-for-customer-service to find out. I am so thoroughly unimpressed.