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I edited 850 records I recd - screen bitmap error -edited Groups Tab, screen show'd only 1 of 336 records. How to retrieve lost records?

New Member
Posts: 3
Country: USA

I edited 850 records I recd - screen bitmap error -edited Groups Tab, screen show'd only 1 of 336 records. How to retrieve lost records?

[ Edited ]

My question is why did I lose over half my contacts. I was editing info on contact 336 when I recvd a "bitmap" error.  After "x" out of that I only had 1 - 336 contacts.  How do I retrieve the lost 485 contacts?

 

[Edit: added details from duplicate message]

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: I edited 850 records I recd - screen bitmap error -edited Groups Tab, screen show'd only 1 of 336 records. How to retrieve lost records?

Hello cd77063,
First, I highly doubt these contacts are lost. It sounds like a display issue possibly caused by a damaged preferences file. The first thing I would try is rebooting your computer. If this does not work then follow the steps in the bottom half of this Knowledgebase article to manually rebuild your ACT! preferences file:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.