07-25-2012 07:41 AM
Act 2009 (V.11)
Host is on WIndows 7 64 bit
I have 3 licenses, yet know I cant share my database for some reason. I cannot keep the check mark by "Share databade". I have tried:
1) deleting the PAD file. I delte it ten use the ADF? or whatever file to open it so another pad file will be created but it tells me that it cannnot be opened due to the database being in use. Not sure what would be using it at thhat time though.
2) deleting extra shares. I went to Computer maagement to verify if I had multiple shares, I only had one. Well I tried to delete that share anyway and it wouldnt let me. Does nnot even give the option to delete it.
Not sure what else to do. Basically I am getting the error "cannot find supplemental file folders, ....."
07-27-2012 08:11 AM
Test to see if this is database specific, or possibly location specific.
Create a new database (File > New Database) in a different location - suggest creating new folder on C: drive (ex: ACT DB) for the new database > enable sharing > test accessing this new database.
If successful and you do not have remotes sychronizing to production database, create a backup of the production database, then restore it using the 'Restore As' option to give it a new name. Share the newly restored copy and test accessing.
If successful, 2 options:
1. Start using newly restored copy of database as production.
2. Move the production database to the new location. Here is an article with instructions for moving a database: KB Article 23392
07-27-2012 08:15 AM
Start ACT! on the server by right clicking on the icon and selecting Run as Administrator. You should then be able to share the database.
07-27-2012 08:21 AM - edited 07-27-2012 08:22 AM
No sir Roy, that didnt work. Just tried it. ALthough I did try right clicking this time as you requested, but I also have under properties the box checked to always run this as administrator. Any other ideas please?
* Just saw Greg reply so I am trying that out now. Will advise...
07-27-2012 12:58 PM
Greg, even after creating TWO new databses, neither one would allow the "share database" to stay ticked. I am debtating on uninstalling and reinstalling but I have heard that may cause even more problems.
I am ust not sure what happened. This thing worked fine a few months back.
07-30-2012 01:26 PM
07-30-2012 01:36 PM
07-31-2012 07:15 AM - edited 07-31-2012 07:15 AM
First, note that although we have had no significant issues, ACT! 2009 is not officially supported on Windows 7.
Have you tried disabling User Account Control? This KB article provides instructions:
You can also try running under the built-in Windows administrator account. See this KB article:
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-31-2012 07:44 AM