I can not add people to groups, system freeze

[MaikelM]

Hello,

Since this morning I have some problems with ACT!

I can do everything I need to do except "adding people to groups" everytime I try to do this the system freeze and I need to do a restart.

Anyone who can help me out?

Greets

[jcaudill]

I'm getting this same problem with 2013.  I've seen other threads in the community on this same topic, so I know it's an issue.  System just "bings" when I try to go anywhere in Act as soon as I try to add someone to a group.  Then I have to force ACT to close.  Please help, seems like quite a few are having this problem.  I'm using two monitors by the way.

[jnpurdy]

There certainly isn't enough information to tell exactly what is happening, but here's a thought.

Frequently I can't do anything in ACT, expecially after completing an activity and doing a follow up.

I complete the follow up then go back to the original activity, but it isn't there and ALT-TAB will not find it.  Through trial and error, I have to start minimizing the other programs that are running until the clear activity box appears and then I can clear it.  Generally it is one of the programs on the other monitor.

I've posted a question about this before, but did not get an answer.

[wellmet]

Go into the group view and make sure that your sort criteria is valid.

Stan

[jcaudill]

I'm running two monitors, and thought maybe the window was hiding somewhere, but I tried minimizing everything, and it's not there.  I cannot however minimize ACT when this happens.  I just get a "Bing" when try to click anything at all in ACT.

[jcaudill]

Checked....still no luck.  

[wellmet]

Sounds like you probably have a windows open somewhere that isn't showing up on a monitor.  After you tell it to add the contact to a group see if you can locate the other open windows on the screen and move them to where you can work with them.

Stan

[MaikelM]

I've found the issue. 
I'm using the new Microsoft office. The latest Act! update can't work with the new office... I even can't extract list trough excel.

[MaikelM]

I've found the issue. 
I'm using the new Microsoft office. The Act! update of 2010 can't work with the new office... I even can't extract list trough excel.