Community
Showing results for 
Search instead for 
Do you mean 
Reply

Hyperlink opening in Word not web browser

Accepted Solution Solved
Copper Contributor
Posts: 5
Country: United Kingdom
Accepted Solution

Hyperlink opening in Word not web browser

When I click on the website address hyperlink for any client the web page is opening using MS Word and not my default browser?

I am running ACT vers. 2008 under Windows 7. I have checked the Internet options & the registry and all appears to be OK.

I would appreciate some help please.

Terry


Accepted Solutions
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 5
Country: United Kingdom

Re: Hyperlink opening in Word not web browser

Greg,

Firstly, I have had no problems until now using ACT 2008 under Windows 7.

 

The hyperlinks are working now. I modified the following registry keys due to Google Chrome installation corrupting the values:

 

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.htm = htmlfile

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.html = htmlfile

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.shtml = htmlfile

 

I then made IE the default browser & re-booted. Once it came back up I made Chrome the default browser & the problem was fixed.

 

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Hyperlink opening in Word not web browser

Terry,

Unfortunately my first statement has to be that ACT! 2008 was never tested with Windows 7 and some functionality may not work properly.  That said, I haven't seen any other posts about or heard of this issue before. 

 

Some questions for you about the issue:

- Did it ever work correctly?

- What version of Internet Explorer is installed?

- If you enter a web address into a Word document or an email > what happens when you click on it from there?

 

Greg Martin
Sage
Copper Contributor
Posts: 5
Country: United Kingdom

Re: Hyperlink opening in Word not web browser

 
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Hyperlink opening in Word not web browser

Terry,

Your response doesn't show.  This could be from upgrading to Internet Explorer 9... Please attempt to respond again, if IE9 was installed - do you have another browser that you can use (ex: Firefox, Chrome..)? 

Greg Martin
Sage
Solution
Accepted by gmartin (Platinum Super Contributor)
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 5
Country: United Kingdom

Re: Hyperlink opening in Word not web browser

Greg,

Firstly, I have had no problems until now using ACT 2008 under Windows 7.

 

The hyperlinks are working now. I modified the following registry keys due to Google Chrome installation corrupting the values:

 

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.htm = htmlfile

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.html = htmlfile

HKWY_LOCAL_MACHINE/SOFTWARE/Classes/.shtml = htmlfile

 

I then made IE the default browser & re-booted. Once it came back up I made Chrome the default browser & the problem was fixed.

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Hyperlink opening in Word not web browser

I'm glad to hear you were able to resolve the issue.  And Thank You for the detailed update!

Greg Martin
Sage