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Huge Data Loss after App Freeze

New Member
Posts: 2
Country: United_Kingdom

Huge Data Loss after App Freeze

[ Edited ]

Afternoon,


We have had an issue where ACT had frozen on a PC when deleting an entry, application closed, and it seems that all but 11 contacts and a few companies have been lost, including all calendar entries. Unfortunately, there was no recent backup to go back to.

 

We have performed a backup through ACTDIAG, and the backup file is over 6gb in size.

 

From this, we have performed a re-index and re-build of the database, and also tried re-storing the new backup to a new database. 


Has anybody any idea how we can get some information back?

Copper Elite Contributor
Posts: 108
Country: United States

Re: Huge Data Loss after App Freeze

We specialize in database repairs & recovery. We often piece together older backups if that's all we have to work with. The 6 gig ActDiag might just contain attachments but hopefully there is some data in there.

Karen Fredricks
Tech Benders
561-470-5450
Bronze Elite Contributor
Posts: 1,430
Country: United_Kingdom

Re: Huge Data Loss after App Freeze

Try backing up without attachments, that will indicate how much actual data is left. I have seen where a lookup has ben deleted instead of a record but this does not normally delete companies as well. Karen is very good at what she does so I would say let her take a look.

New Member
Posts: 2
Country: United_Kingdom

Re: Huge Data Loss after App Freeze

Morning, sorry for my late reply.

 

What kind of price is this service you offer?

 

Thanks

Robert