04-19-2013 12:56 PM
We have ACT 2012. This is the first time I try to restore from a backup. There are two backups on a NAS server (we use backup assist to do the backup). One folder is Act SQL and one folder is Act. The file Type of .bak is under the folder of Act SQL. The other one is WindowsImageBackup. I tried to use the SQL one(I zipped it since the restore only takes zip files), and it failed with message of "it's not a backup file".
My question is it can only be restored from a backup that is done in ACT or backup from other tools?
04-19-2013 01:02 PM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
04-19-2013 01:15 PM
We have ACT 2012 version 22.214.171.1240. I don't see the Restore from Tools, but File only. It only gave me the option of .zip file when I chose database, not the Bak file.
04-20-2013 06:43 AM - edited 04-20-2013 06:45 AM
For Future ACT! Backup considerations, I invite you to check out Backup Folders Pro(FREE)
Every ACT! User should consider using this. - Cheers - FSB
04-22-2013 08:38 AM
Thanks for all your help. I was able to restore it as a new database. But since users customized many fields (layout) on their original database and they'd like to keep the original one. When I tried to restore it to the original one, I got the message of "Exclusive access could not be obtained because the database is in use.", but no one is using it and I don't see any Sage.exe process running.