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How to Edit User Name

Accepted Solution Solved
Copper Super Contributor
Posts: 63
Country: United States
Accepted Solution

How to Edit User Name

Hi, I would like to edit the username for a licensed user.  I can see how to edit everything else,

but not the name of the user.


Accepted Solutions
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: How to Edit User Name

User Name shouldn't be grayed out.  Sounds like you want to edit the Contact Name.  You will need to go to the user's My Record to edit the Contact Name.

View solution in original post


All Replies
Moderator
Posts: 4,395
Country: USA

Re: How to Edit User Name

You can edit the user name by going to Tools > Manage Users.
Copper Super Contributor
Posts: 63
Country: United States

Re: How to Edit User Name

But the Username is greyed out, it is visible but can't be changed.  Thank you, Curtis

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: How to Edit User Name

The most likely reasons would be that you don't have Admin privileges in the ACT! program or the database is a remote synchronization database. 
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Super Contributor
Posts: 63
Country: United States

Re: How to Edit User Name

It shows us both as having administrator priviledges.  There is a host computer with the pad file and a networked computer in a two computer LAN.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: How to Edit User Name

You also need to be on the server to manage users.
Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: How to Edit User Name

User Name shouldn't be grayed out.  Sounds like you want to edit the Contact Name.  You will need to go to the user's My Record to edit the Contact Name.
Copper Super Contributor
Posts: 63
Country: United States

Re: How to Edit User Name

Thank you, that was it! Curtis
New Member
Posts: 9
Country: United States

Re: How to Edit User Name

I need the same solution but I can not find where to do this. where do I find it?