05-12-2009 12:29 PM - edited 05-12-2009 12:31 PM
The functionality to do this automatically is only available in ACT! 2009 (11.x) and only if you are using ACT! with Outlook. It is done using Outlook Rules. Please see the following Knowledgebase article for instructions:
If you are using ACT! version 2005-2008 or are not using Outlook, then you would manually attach the emails in your Inbox to the contact history by click the Attach to ACT! icon on your Outlook or ACT! Email toolbar.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.