05-17-2012 09:47 AM
I am syncing between Act2012 and Google. But I have contact records in Google with do not contain all the data for the same contact record in Act.
If I delete the contact record in Google the Act record does not reappear in Google with all the data. It does not appear at all.
If I change data in the Act record that data does not appear in the Google record.
What are the "keys" or fields that Act and/or Google uses to figure our a contact match?
If I delete the contact files in C:\Users\*username*\AppData\Roaming\ACT\ACT Data\Google Sync what will happen if:
A)I delete only the ACT_<db>_Contacts or
B) only the GOOGLE_<db>_Contacts or
C) delete both?
will contact sync work bi directionally, filling in missing data on each side from the other? If there is one data field which has two different values between Act and Google, which one takes priority?
Thanks for any help.
05-18-2012 01:23 PM
Welcome to the Sage ACT! Online Community!
Background information about the Sage ACT! and Google synchronization process:
- There isn't actually a 'duplicate checking' system in place; but rather, when the 2 programs synchronize for the first time - all contacts from each database will be placed into the other database. All Sage ACT! contacts go to Google, all Google contacts go to Sage ACT! (unless you have defined sync criteria to limit the contacts).
- Once this occurs, the contacts are tracked through an identifier (an internal tracker, not a field(s)).
- If you delete a contact from Google, it will not be removed from Sage ACT!, nor will Sage ACT! send the contact back to Google.
If you delete the files within the Google Sync folder, it will remove the existing sync tracking files. The next sync between the 2 programs will be considered a 'first' synchronization and reintroduce the contacts. See this article for more information: KB Article 28234
While many fields are synchronized between Google and Sage ACT!, not all are. Here is an article with instructions for overriding the default field mapping: KB Article 28129
Within the Google Integration > Synchronize Contacts settings you will find the option to determine the 'winner' when data has been updated in the same field within both Sage ACT! and Google.
05-18-2012 01:38 PM
05-18-2012 01:50 PM
05-21-2012 06:13 AM