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How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Nickel Elite Contributor
Posts: 934
Country: USA

How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Would someone please tell me how to fix my ACT!17pro.2 hotfix 3?  Smiley Happy   Smiley Sad   Smiley Mad

When I backup my personal files I get an error and the backup aborts

I have deleted this file , and all other related doc attachments from every place in my pc except where it is actually hiding in my act structure. Including registry.

This error occurs if I run  my personal files backup over an existing backup of personal files.

  To avoid error, I must delete previous already existing backup of said garbage.

 

Reference exhibit a and b images below.

ACT17ProVersionInfo09302016.jpgACT17ProErrorBackupPersonalfiles.jpg

 

I also rebuilt my NEW recruiting database product from scratch and still have this issue.

 

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Administrator
Posts: 4,024
Country: United_Kingdom

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Hi Bill,

Using a ZIP utility like 7zip or Winrar, could you try opening the zip (not unzipping, just browsing it) and then navigating to this affected .jpg file and removing it from the zip archive?
Nickel Elite Contributor
Posts: 934
Country: USA

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Hey Gary,

Thanks for responding.

I tried it. I opened the personal files backup zip file and deleted 4 jpg items related to the contact record. Then I backed up personal files again and the backup put those same 4 files back in my personal files backup... Note: I have multiple backup db sets. Normally one backup each day of the work  week.

I have also tried deleting all copies of my personal file backups sets on  my c drive.

Thanks for the help. So this confirms there is a problem. Now what?

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Administrator
Posts: 4,024
Country: United_Kingdom

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

So the jpg's are returning to the zip file. Is the same error still occurring for you when backing up?
If so, either delete the particular jpg from your personal files, or try adjusting it's permissions so that you have full control of the file. Then ensure the jpg is removed from the existing backup zip file and try backing up again.
Nickel Elite Contributor
Posts: 934
Country: USA

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Days/weeks ago I have deleted this/these files, and all other related doc attachments from every place in my pc except where it is actually hiding in my act structure. Including registry.  So how are they appearing in my Backups?

This error occurs if I run  my personal files backup over an existing backup of personal files.

  To avoid error, I must delete previous already existing backup of said garbage.

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Administrator
Posts: 4,024
Country: United_Kingdom

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Hi Bill,

I'm not quite following you here. Could you please confirm that you have browsed to the path as suggested in the error dialog, OUTSIDE of the backup zip file, and deleted the jpg?
The file should be located in C:\Users\Bill......documents\ACT\ACT Data\Documents\John......performance Doc1_12162015.jpg
Once you delete this jpg file, and have removed the copy from the backup zip, the next time you take a backup of the personal files, does the jpg file get re-created in the backup zip?
Nickel Elite Contributor
Posts: 934
Country: USA

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

[ Edited ]

Confirmed again - I did as you suggested and then some.

Zero files exist from Mr John F Moy.... EXIST at all on  my pc period.

I could take a large industrial magnet or hammer to my hard drive and c if that fixes ..

Not only have I removed all the files associated to Mr Moy... I have also deleted all found registry entries of Mr Moy.....,

 

The files get RE-CREATED WHEN I RUN MY PERSONAL FILES BACKUP.... Smiley Sad

 

Could this be an SQL error ? and is there a db fix for it?  Smiley Happy

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Silver Super Contributor
Posts: 2,328
Country: USA

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

Bill,

 

Sounds like you may have a virus on your machine that is infecting files.  Give this online scanner a try and see if it finds anything.

 

https://www.eset.com/us/online-scanner/

 

If it doesn't let me know and I'll remote in and take a look.  Sounds like an interesting problem to solve.


Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

The JPG isn't in the SQL, so not a SQL error ... That the file is created when doing a backup does seem strange, unless the backup creator is infected in some way
Nickel Elite Contributor
Posts: 934
Country: USA

Re: How do I fix my corrupt act pro 17.2 hotfix 3 personal files backup ? Anyone?

I know rite?

Stan, thanks for the offer and stay tuned.

My ACT contact record is even deleted for that person.

I have already run Norton, Malware Bytes and Spybot search and destroy virus scans. Pretty sure I have no virus stuff.

For now, I am leaning towards uninstall and re-install of ACT!v17 Pro. That may have to wait until weekend when I have more time to deal with it.

Will report results.

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html