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How do I add additional licenses to v20 pro?

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Copper Contributor
Posts: 23
Country: USA
Accepted Solution

How do I add additional licenses to v20 pro?

I have two separate licenses - one is a single user, the other a two user.  For some reason, the database has dropped the two user license, leaving only one.  How do I reinstall it?  Going through register ACT! under help just says the license is activated - nowhere to add additional licenses

 

ACT pro 20.1.120.0, Update 8

Windows 10 current update


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Solution
Accepted by topic author jmdaly@southforkinst.com
‎05-17-2019 10:34 AM
Nickel Super Contributor
Posts: 402
Country: United_Kingdom

Re: How do I add additional licenses to v20 pro?

You will need to contact Act! as there was an issue with the new licencing where if you had two separate licence keys it didn't give you the total amount of users when getting the new licence key.

They should be able to update the licence for you.

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Highlighted
Solution
Accepted by topic author jmdaly@southforkinst.com
‎05-17-2019 10:34 AM
Nickel Super Contributor
Posts: 402
Country: United_Kingdom

Re: How do I add additional licenses to v20 pro?

You will need to contact Act! as there was an issue with the new licencing where if you had two separate licence keys it didn't give you the total amount of users when getting the new licence key.

They should be able to update the licence for you.