08-21-2008 07:00 AM
08-21-2008 11:50 AM
The first thing you will need to do is make sure both licenses have been added to the main database. In the main database, go to Help/Register ACT!. If you only see one serial# listed, then click Add and go through the steps to add the 2nd license. Then go to Tools/Manager Users and add the second user.
When you created the sync set for the remote, if you chose the option "All Current and Future Users", then you just need to sync and the new user record will come over. Then you can close the remote database, reopen and login as the new user. If you did not choose this option, but rather selected a specific user, then you will need to create a new sync, include the new user and then create new remote database using that sync set.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.