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Hosted Exchange and 2011 Act Premium for Workgroups Integration

New Member
Posts: 2
Country: USA

Hosted Exchange and 2011 Act Premium for Workgroups Integration

We have moved to a hosted Exchange service for our email.  Each workstation runs Outlook on their machine locally but the inbox and Exchange server are hosted offsite.  I can no longer attach emails to clients records in ACT and have lost the icon to do so.  I have set up ACT preferences in the same way we had them set when we ran Outlook with a POP 3 server handling the email but it is not working now.  Any suggestions?

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Hosted Exchange and 2011 Act Premium for Workgroups Integration

It may be that the ACT! Address Book is no longer within the Outlook address books.  Here is an article addressing this issue: KB Article 23022

Greg Martin
Sage