06-26-2012 09:34 AM
We have moved to a hosted Exchange service for our email. Each workstation runs Outlook on their machine locally but the inbox and Exchange server are hosted offsite. I can no longer attach emails to clients records in ACT and have lost the icon to do so. I have set up ACT preferences in the same way we had them set when we ran Outlook with a POP 3 server handling the email but it is not working now. Any suggestions?
06-27-2012 07:43 AM
It may be that the ACT! Address Book is no longer within the Outlook address books. Here is an article addressing this issue: KB Article 23022