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History

Copper Contributor
Posts: 51
Country: USA

History

I have Sage ACT! Pro 2013 Version 15.1.108.0.  When I send an email to a contact by clicking on their email address, the event is no longer recorded in the History tab.  Same with sending a letter.  How can I restore that feature?

 

Thank you for any help.

Moderator
Posts: 719
Country: USA

Re: History

The first thing I would check is to make sure that the preferences are still set to record history for emails, if they aren't, set them back up. You can find instructions here:

 

http://kb.swiftpage.com/app/answers/detail/a_id/26832

 

 

If they are already configured, I would move on to this article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/19948

 

 

For the letter, there's somewhat of a known issue where if you print from the print menu instead of using Quick Print, the dialog box does not appear for you to record history with it.  I would give this a try:

 

http://kb.swiftpage.com/app/answers/detail/a_id/26851

Elise O'Pry
Swiftpage
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