Showing results for 
Search instead for 
Do you mean 


Copper Contributor
Posts: 61
Country: USA


I have Sage ACT! Pro 2013 Version  When I send an email to a contact by clicking on their email address, the event is no longer recorded in the History tab.  Same with sending a letter.  How can I restore that feature?


Thank you for any help.

Bronze Contributor
Posts: 765
Country: USA

Re: History

The first thing I would check is to make sure that the preferences are still set to record history for emails, if they aren't, set them back up. You can find instructions here:



If they are already configured, I would move on to this article:



For the letter, there's somewhat of a known issue where if you print from the print menu instead of using Quick Print, the dialog box does not appear for you to record history with it.  I would give this a try:

Elise O.
Visit our knowledgebase at