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History of outgoing emails

Copper Contributor
Posts: 58
Country: United States

History of outgoing emails

Act (Pro 2012 Version 14.1.108.0, Hot Fix 5) seems to have a mind of its own (or lack of). I write outgoing emails to a contact (out of their page) and it "occasionally" gets put into the history tab. HIT or MISS- never know if it will be listed or not....

 

ANYONE have an idea on how to fix this? I've heard the "standard" line from Act people and have done ALL of the options and it's still a crap-shoot if it works right. 

 

thanks

Jeff

Jeffrey Anshel
Bronze Contributor
Posts: 1,393
Country: USA

Re: History of outgoing emails

Before we ask all the same questions that ACT Support asked, could you go over what they asked and your eMail settings?

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013
Copper Contributor
Posts: 58
Country: United States

Re: History of outgoing emails

[ Edited ]

Can you review this thread?

http://community.act.com/t5/Act/Logging-emails/m-p/233909/highlight/true#M63798

 

It started working, now it's not again....

 

I went through this list: http://kb.swiftpage.com/app/answers/detail/a_id/19948 (is there an updated version of this for 2013???)

 

But it seems that all of my settings are correct....but I'm using Outlook 2013. My email preferences are set to: "Send all Email via Outlook" but when I go to "Set-up email", the only option listed is "Internet Mail"- is this the right option to check and set up? (don't think so).

 

thanks

Jeff

 

 

 

 

(edited to update kb link)

Jeffrey Anshel