05-17-2012 07:01 AM
Welcome to the Sage ACT! Online Community!
Since it is working some of the time, it appears the pieces are in place.
Can you provide some additional details to your issue:
- What version of ACT! are you running?
- What email system are you using (Outlook or ACT! Internet Mail)?
- Are all emails sent from within ACT! being recorded?
- Is it the inbound emails that are not being recorded?
05-31-2012 02:33 PM
Hello Greg, I've got Sage Act Pro 2011, 13.0.401.0 Hot Fix 2
Outlook 2010 through ACT is what I'm expecting to show a history as I send them.
Every now and again an email shows up in the history box/window, but it's not consistant. I'm not sure if I need to do something every email or does ACT do this on it's own.
I don't think I've ever had an inbound email show up in ACT.
I do use Outlook more often than ACT, however, I'm only speaking about when I'm using ACT.
Hope this helps.
06-01-2012 12:22 PM