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History Tab defining question

New Member
Posts: 3
Country: USA

History Tab defining question

I'm looking for email history to be saved. Some of my emails are placed in history, but not everytime. Can't figure this out.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: History Tab defining question

Hello Kohan,

Welcome to the Sage ACT! Online Community!

 

Since it is working some of the time, it appears the pieces are in place.

 

Can you provide some additional details to your issue:

- What version of ACT! are you running?

- What email system are you using (Outlook or ACT! Internet Mail)?

- Are all emails sent from within ACT! being recorded?

- Is it the inbound emails that are not being recorded?

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: History Tab defining question

Hello Greg, I've got Sage Act Pro 2011, 13.0.401.0 Hot Fix 2

 

Outlook 2010 through ACT is what I'm expecting to show a history as I send them. 

 

Every now and again an email shows up in the history box/window, but it's not consistant. I'm not sure if I need to do something every email or does ACT do this on it's own. 

 

I don't think I've ever had an inbound email show up in ACT.

 

I do use Outlook more often than ACT, however, I'm only speaking about when I'm using ACT. 

 

Hope this helps.

 

Thank you,

 

Steve

 

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: History Tab defining question

Here is an article with troubleshooting steps: KB Article 19948

 

Inbound emails would only record automatically if an Outlook rule had been created.  For instructions on creating the rule, see this article: KB Article 23020

Greg Martin
Sage