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History/Notes Tab Not Staying Up

Copper Contributor
Posts: 25
Country: United States

History/Notes Tab Not Staying Up

On one of my computers with Act, the history/notes tab is not staying up and the user has to manually drag it up each time. She has poor vision, so it can be a pain for her. I've tried deleting the saved settings file to no avail. It's a Windows 7 64bit machine with Act 2011 Pro.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: History/Notes Tab Not Staying Up

The tabs section moving down the screen is an indication that the monitor DPI settings have been customized (probably made larger for eye sight issue).  Here is an article with instructions for resetting the DPI settings: KB Article 26349

Greg Martin
Sage
Nickel Super Contributor
Posts: 2,486
Country: USA

Re: History/Notes Tab Not Staying Up

Is there any progress on using large fonts? Thanks.

Brenda Dixon
ACT! Certified Consultant
Dixon Consulting Solutions
404-405-4116
brenda@dixonconsultingsolutions.com
www.dixonconsultingsolutions.com
www.GoToAssist.com/sb/dixon (FOR SUPPORT)
Copper Contributor
Posts: 25
Country: United States

Re: History/Notes Tab Not Staying Up

Act doesn't adjust if you increase magnification on the display screen (Control Panel\All Control Panel Items\Display). I just created a new template for that user with larger fonts, and it seemed to do the trick. Bit of a pain, but couldn't find another option.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: History/Notes Tab Not Staying Up

We have not received any information on changes to the DPI requirement.
Greg Martin
Sage
Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: History/Notes Tab Not Staying Up

Hi Tim, I've done the same for a client, it does not however fix the issue. It only fixes ACT!, other applications still have font's that are too small. Keen to see the 96DPI issue addressed in a better way.