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High Memory usage on Terminal Server

New Member
Posts: 2
Country: Australia

High Memory usage on Terminal Server

Check out this memory usage

 

Running Windows 2003 Server Standard R2 Service Pack 2 32 bit.

 

with Intel Xeon 3.00 and 4GB RAM

 

We are running Terminal Services and all other programs seem to be running with normal amounts of memory.

 

Running ACT! 2009/11.

 

We had the same problem with ACT 8 - we thought upgrading would fix the problem but it didnt.

 

Could anyone help with this? Any help would be greatly appreciated.

Moderator
Posts: 4,395
Country: USA

Re: High Memory usage on Terminal Server

Are the actsage.exe processes remaining open when the user closes the remote session?  How long does it take before actsage.exe reaches this amount of memory?
New Member
Posts: 2
Country: Australia

Re: High Memory usage on Terminal Server

Thankyou for your response. After looking at the task manager - no all actsage.exe processes are closing when uses are logging off at the end of the day. In regards to time, over a couple of hours the memory will get up to these amounts, then the server runs out of RAM and crashes.

 

Also using MYOB Premier and Microsoft Office on Terminal Server which are using low memory usage.

 

Only thing I can think of is when users copy and paste from Outlook to ACT -would their copy and pasting take up RAM?

 

Thanks in advance.

 

PS - Database is on another server and the Terminal Server Connects to it.