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Help!

New Member
Posts: 4
Country: United States

Help!

I've been using Act 2009 for about 6 months.  Of late, I get the following error message when responding to an email (in Outlook) - "ACT - Interface not registered".  I'm using Act 2009 and Outlook 2003.  Thanks in advance!  Paul

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Help!

This could be due to an unregistered .dll file. Follow the steps in KB 23311 to register the redemption.dll file.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 4
Country: United States

Re: Help!

Thanks Greig!  I tried the steps you mentioned and I still get the same error message.  My error message is # 80040155 (the steps you mentioned were for error message # 8004054) – let me know if you any other suggestions!  Thanks again!  Paul

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Help!

Then it may be another .dll file that is not registered. Try following the steps in Microsoft KB 870707 to register the Ole32.dll file

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

JMW
New Member
Posts: 1
Country: United_Kingdom

Re: Help!

We had the same problem on the PC run by our database administrator. I tried the dll registrations suggested on this forum thread but they did not fix it. Then called Sage in the UK to see if they could suggest a solution. Unfortunately, they just advised that it was an Outlook problem (though the message box has an Act!  identity on it), and could not advise what to do with it. As a last resort, I was going to un-instal and re-instal Outlook, but a later thread on this forum for Office 2010, with exactly the same error message (http://community.act.com/t5/Sage-ACT/Outlook-integration/td-p/115540) included a post saying the member had re-installed Office 2010 from the media and it did not fix the problem, which was quite discouraging, so I didn't try that. Finally, without really believing it would work, I ran the "repair" option on the Office 2003 install disks, and to my surprise it fixed the problem!!!!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Help!

[ Edited ]

Hello JMW,
Welcome to the Sage ACT! Community. Thank you for posting your solution to this issue - I'm sure readers of this thread experiencing the same issue will benefit from it. We look forward to your future contributions!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.