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Help understanding how reports/documents on remote computers synch

Copper Super Contributor
Posts: 122
Country: United Kingdom

Help understanding how reports/documents on remote computers synch

If we modify for example the quote.adt file on a remote machine, then synchronise, this quote file when synchronised has a date/time stamp appended to it.

For example with recent changes to VAT we modified the 17.5% VAT (UK version of course) to 15% in the quote.xlt on a remote machine - then synchronised

The changes propogated through to everyone elses machine after a synch with quote 2008-12-03 12:12:12.xlt as the file name - which then broke the template as each machine was looking for quote.xlt on their local machine

I presume the solution is to do all the changes to the files on the master server and then synch the changes?

Is this right - if so any background knowledge here would be helpful?

Would also be helpful to know if 2 remote users both modified a custom report or template we had then synched, which version would "win" in the synch (the latest one to synch?)

Thanks

Andy
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk
Copper Super Contributor
Posts: 206
Country: USA

Re: Help understanding how reports/documents on remote computers synch

[ Edited ]

Mods please move this to the ACT Premium forum for greater exposure in the correct location.

 

We ran into this recently with a client attempting to modify the Quote.adt and Qoute.xlt files from a remote. It's hard to know exactly what goes on with these templates but here is what we think we know:

 

These templates don't follow the "most recent edit wins" rule

The date stamping feature seems to be triggered by any change to the template since the remote was cut

Once the date stamping trigger is in place the only solution seems to be cutting a new remote after placing the modified template files in the master database.

 

If anybody else has insights on the behavior of these two files in a sync environment I would like to hear it.  

Message Edited by realtimeact on 12-04-2008 06:52 AM
Brad Marquardt
realtimeACT, Inc
Colorado, USA
Copper Super Contributor
Posts: 122
Country: United Kingdom

Re: Help understanding how reports/documents on remote computers synch

Any more joy on solving this? Is it just to cut a new remote database?

Thanks

Andy
Andy Kent
Angel Solutions (UK and NZ)
www.angelsolutions.co.uk