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Help setting up email

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Copper Contributor
Posts: 39
Country: Canada
Accepted Solution

Help setting up email

Good morning everyone,

 

I'm trying to send an email to a group of 510 contacts. When I go to Write>Email Message it says the email system is not set up. When I try going through the set up process, and it asks me to select which email system I would like to use with Act!, there are none available to choose from. 

 

Here are my specs:

 

  • Act! Premium Version 18.1
  • Microsoft Office Version: 1705
  • Shared Database
  • Windows 7
  • Outlook ver. 16

Thanks!

 

Tina


Accepted Solutions
Solution
Accepted by topic author TinaA
‎07-13-2017 09:03 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

I would recommend just going to write - email message like you were before and when prompted to setup the email system you should have the options back.

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All Replies
Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

Hi TinaA

 

It sounds to me like you are describing the recent issue cause by and Outlook update. I have provided an article below of effected builds and there is a resolution which involves renaming a conflicting file.

 

38580 Microsoft Outlook synchronization is not working when using Act! with Outlook 2016

 

I hope this resolve your issue.

Copper Contributor
Posts: 39
Country: Canada

Re: Help setting up email

Thanks Horn! I will try this.

 

How do I test it using Outlook synchronization? I only see sync calendar with Act and sync contacts with Act. Forgive me I'm really new to the software and I want to be sure of what I'm doing.

 

Tina

Solution
Accepted by topic author TinaA
‎07-13-2017 09:03 AM
Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

I would recommend just going to write - email message like you were before and when prompted to setup the email system you should have the options back.

Tuned Listener
Posts: 40
Country: USA

Re: Help setting up email

I'm having the same issue using MS Office 365 and ACT 2013 Pro. Any suggestions? Thanks

Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

Hi @wn3545

 

Can you confirm the build of Office you are using, this can be found from File > Office Account > About Outlook and provide the section which shows: (16.0.4549.1000) 32 Bit.

Tuned Listener
Posts: 40
Country: USA

Re: Help setting up email

I'm using Office 365. Version 1707 (Build 8326.2076). This problem began after a MS update.

 

Thanks

Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

V15 (2013) would not be compatible with Office 2016 which could cause features to not work correctly or application crashing. 

I would have to recommend updating to a later compatible version of Act!

 

KB 29767 - Act! Compatibility Matrix

Tuned Listener
Posts: 40
Country: USA

Re: Help setting up email

OK I understand. Would that also be the reason that the Alarm field opens every time I schedule a call for the current day?

 

Thanks

Moderator
Posts: 451
Country: United_Kingdom

Re: Help setting up email

I am not aware of this being an issue. but it may have been fixed in an update. KB 36573 - What issues have been fixed in Act! updates?