Help! We were able to access the database and then out of the blue we received this error. It is just me and another girl in the office not techs

[ginalombardo]

We have tried everything and are completed stuck. I have attached a file with the error message if anyone could be so kind as to take a look and maybe point us in the right direction. We have unshared and shared and nothing.

Sage Error Message.docx ‏29 KB

[GLComputing]

I'm guessing you have the database on one machine and you have more than one machine accessing it?
If so, do you get this error on the machine with the database?

I looks like the IP addresses or machine names might have changed on your network.

[Gary W]

Hi Gina,

As Mike suggests above, this could be happening due to the server changing IP, or machine name.
There are also a couple of other things that may cause this error. The following Knowledgebase article gives more details and suggests solutions for them: http://kb.act.com/app/answers/detail/a_id/30560

[ch1p]

Before you do anything else reboot your server (Or where the ACT database is located.)

Then reboot your machines and try again. I think it unlikely that the server would change IP address on its own so a reboot will restart services like SQL and also reconnect to the network