01-24-2014 11:48 AM
- I am using Act! v16
- I have an issue, as when I merged my Microsoft Outlook 2013 with act, it duplicated everything, and email does not seem to be working.
- My database is on my local machine
- Operating system is Windows 8
- I tried to call in and cannot believe that I have to pay for customer support, as I should have had an open ticket, as this has been an issue since I first baught the product. Can anyone help?
01-27-2014 10:06 AM
Duplication can occur if you used an older version of Outlook to synchronize with Act! before upgrading to Outlook 2013. In the backend, Outlook assigns a unique ID to each contact and calendar item, when Act! synchronizes with Outlook, it records this information so that it knows that Contact A in Act! is the same as contact B in Act!. It's possible that when updating to Outlook 2013, it updated your contacts and calendar and changed the unique ID to a different ID, which appeared to be new to Act!, so it created new contacts.
You can remove the duplicates from your Act! database by following the instructions in the following Knowledgebase article:
As for the email not working, this can happen if you installed Outlook while Act! was installed. The email integration will only work if you install Act! after Outlook. If this is the case, you will need to uninstall and reinstall Act! in order to get this to work. If you installed Act! after installing Outlook 2013, the following Knowledgebase articles may help you:
Note: These do not specifically address Outlook 2013, but any instructions involving Outlook 2010 will be the same in Outlook 2013.