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Help! I cannot retrieve my documents

New Member
Posts: 1
Country: USA

Help! I cannot retrieve my documents

I got up this morning and found out I cannot retreive the documents stored for my clients!  I have ACT version 12.1.181.0

 

I click on the document and nothing happens.. I need help fast!  Markvic

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Help! I cannot retrieve my documents

Hello Markvic,

Welcome to the Sage ACT! Online Community!

 

If you could add some details about your situation, it may help the Community to respond to your issue:

 

- If you browse to the attachements folder for your database (under the 'databasename-database files\attachments' folder), are you able to double click on the file(s) and open them? 

- Do the files show a KB count, or do they show  '0kb'?

- Is this a shared database (resides on a server, not your local computer)?

- Is this a remote database (synchronizes with main database on server)?

- Are you the only user of the database?  If no, are others able to access the files?

 

 

Greg Martin
Sage