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Help - Error inserting fields in document template

New Member
Posts: 2
Country: USA

Help - Error inserting fields in document template

Act Pro 2011 -  Word 2010

 

When I try to edit a Word template and insert a contact field, it looks like this:

 

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If I press Alt & F9 it looks like this:

 

{ DOCVARIABLE [ACTFIELD]TBL_CONTACT.FULLNAME \* MERGEFORMAT }

 

Seems to be related to this template.

 

Any ideas?

 

 

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Help - Error inserting fields in document template

Hello Edward,
Welcome to the Sage ACT! Community. Does this happen with any field you try to insert? Does this also happen if you create a new template and insert fields?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: USA

Re: Help - Error inserting fields in document template

It happens with any field that I try - A new template or other templates seem to work OK.

 

Just this one - I am trying not to delete it and start over, but that is probably the fix.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Help - Error inserting fields in document template

If it is happening with just one template, then it does sound like the template is damaged and needs to be recreated.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.