Community
Showing results for 
Search instead for 
Do you mean 
Reply

Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Accepted Solution Solved
Nickel Elite Contributor
Posts: 934
Country: USA
Accepted Solution

Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Help - Cant Get ACT10   to   Record History   when sending out emails from Outlook 2007

 

Ok what am I doing wrong?  Some of the History gets recorded, but not the emails I send out.

 

Can some one please tell me how to make this feature work?- Thanks - Bill

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html

Accepted Solutions
Solution
Accepted by topic author FILLSTAFF
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Thanks again Dave..

FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html

View solution in original post


All Replies
Moderator
Posts: 4,395
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

"Some of the History gets recorded, but not the emails I send out."

No emails get recorded to history?  Do you have the ACT! toolbar and icons in Outlook?  Try readding the ACT! address book to Outlook and restart the Act.Outlook.Service.exe.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Thanks for your help Dave,

 

Nope. No ACT tool bar in Outlook. How to I get to that point?

I have noticed that some users have to add a act! database address book in the act email setup process.

But that still does not insure that sent emails will be logged to the history.

One user says she has to F5 - refresh before the history entry appears.(ACT!-11)

 

Can you provide a bit more step by step instructions please? I seldom try to  interface outlook with ACT!

 and am not sure how to do what you suggested.

My ACT!10-2008  currently has no ACT! email setup so this will sort of be starting from scratch as far as interfacing outlook with ACT! so that outlook2007 is my default email program.

 

Thanks and hope to hear back from you soon - Regards, FSB

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Moderator
Posts: 4,395
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Refreshing the database to see the updates is expected behavior as ACT! doesn't have an auto refresh.

 

How To Configure Microsoft® Outlook® as your E-mail Client in ACT! by Sage 2009 (11.0)

How To Add My ACT! By Sage Address Book To Microsoft® Outlook® 2007

Solution
Accepted by topic author FILLSTAFF
‎09-25-2015 03:20 AM
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Thanks again Dave..

FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 2
Country: United States

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Following the exact procedures and the registry modification, Act 11 will not create a entry in history for emails sent from Outlook 2007.  I'm on Windows XP SP3
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

Hello Sharkbyte,

Welcome to the Community.

 

Here is a link to steps for help in resolving the issue of emails from Outlook not attaching to History: No History Created When Sending E-mail from Microsoft® Outlook®

Greg Martin
Sage
New Member
Posts: 2
Country: United States

Re: Help - Cant Get ACT10 to Record History when sending out emails from Outlook 2007

I fixed this problem by going to Start \ Run type msconfig go startup tab.

Check startup Item box Act with command "C:\Program Files\ACT\Act for Windows\Act.Outlook.Services.exe"

Reboot