Help! Can't add a document to an opportunity

[HelenP]

Please help me. We are running Act 18 on seven computers, however on one and only one we cannot attach a document to an opportunity. It will not drag and drop, and if you click add then file the page it takes you to does not have the appropriate file which the document is in on the list.  It is there on all the other computers.  We are on Windows 10 and use Office 365. Does anyone have any ideas how we can fix this?

[JonTaylor]

What type of file are you trying to attach?

Do all of these PC's share a database, or do they use separate remote databases?

Check whether Act! is running as an administrator on that PC - right click the Act! icon and go to the compatibility tab - if the check-box to say "Run this program as an administrator" is ticked, then untick it and test.

[HelenP]

Its a word document

[HelenP]

Yes all the PC's share a database We have 2 administrators. The PC in question is one of the. I will ask my colleague to do what you suggest when he is back in the office.

Thanks

[HelenP]

Hi we now have the same problem with V21.  Run this program as an administrator is not ticked.  It also only does this on one computer out of six.