08-10-2010 05:36 PM
At the moment we have database that is accessed by 3 people, but we only have one license, so they cannot access it simultaneously. We have recently purchased 2 additional licenses from a partnered reseller (who will not provide any assistance). I went and added the 2 additional licenses in the Tools menu and registered each user, filled out all the information etc.
Then when you view your licenses it says you have 3 (the one we have always used "which is active", then the two i added "which need to be activated"). When i close the ACT! program down and open it up again, it does not allow me to log in to the newly created user accounts I just made with the new licenses. Then when I log in as the account we always use, the 2 licenses i added have dissapeard.
08-10-2010 06:08 PM
Not totally sure what the problem it, but this is something Sage tech support will help with if you are within the 30 day installation assistance period
08-11-2010 07:30 AM
Welcome to the Act! Online Community!
Can you provide some addtional information about your environment:
- What version of Act! are you running (Help > About Act!)?
- What is the operating system of the server/host machine?
08-12-2010 06:08 AM
Try running Act! as 'Administrator' and registering it. To do this: close Act! > right click on the Act! icon > select 'Run As Administrator' > register.
To set Act! to always run as administrator: right click on Act! icon > select Properties > Compatibility tab > select option for 'always run as administrator' > click OK to apply and close window. Open Act! as normal (double click on icon).