09-26-2015 04:29 PM
It was time to reformat my remote system since Windows 10 was not a good idea for an upgrade.
Carefully doing the reformat and perfomring all the Windows Upgrades from 8 thru 8.1, installing Office 2013, then Act V 17, I received the following message on the screen, "The operating system is not configured to run this application.".
Searching in Google, this error was discussed as far back as 2009.
From the little bit I've read, it appears to be related to Office 2013. And as I look further, I've been upgraded to Office 2016 on that system.
Any of your learned gurus have any ideas?
The program runs and the remote sync works. Just don't like that kind of an error message.
09-27-2015 06:03 AM
09-28-2015 03:39 AM
This hasn't been logged as a defect at this stage but we have seen a few customers who have encountered this error. Just to help us troubleshoot, at what stage do you receive the error? Is it during the installation of Act or is it when you open the program?
09-28-2015 04:57 AM
09-28-2015 07:05 AM
09-28-2015 07:07 AM
John: Did the program continue installing after you clocked Ok or did the install crash?
Mike: Are you able to run the e-mail integration wizard within the program or does that produce errors as well?
09-29-2015 05:27 AM
Sorry for the delay in responding.
All the comments below relate to my remote system running Win 8.1, Office 365/Ver. 2016
The program continued to install and I am using it now on my remote system. I do not get the error message now when I start ACT.
EMail is working with Office 365/Ver. 2016.
My favorite add-on program, eMailConnectProfessional doesn't work in Outlook. (It is now disabled).
Remote sync seems to work OK.
I was able to accept a meeting and create a meeting activity in the remote and then sync to the host system.
Icons in the ribbon bar:
Attach to ACT Contact
Create ACT! contact
sync contacts with Act
Create ACT Activity
Sync Calendar with ACT
Keep in mind, this is the 3rd time I've reformatted the HDD and reinstalled Windows, Office, and ACT from scratch.
Hope this helps.
09-29-2015 08:08 AM
That is correct. It is running as a plain vanilla Act/Outlook installation with no errors.
Just to be clear, though - Current environment:
System: Dell XPS
Windows: 8.1 (with all updates as of yesterday)
HDD: 128GB (SSD)
ACT V 17, Hot Fix 4
Officer 365/Ver. 2016
This is a remote system