10-06-2015 08:06 AM
I had a customer experiencing this issue earlier today, please try the following steps:
Close all Microsoft Office applications and Act.
Now register redemption.dll:
Run Outlook and Act as admin (See steps below)
It would be appreciated if you can let us know if this fixes the issue for yourself.
10-06-2015 08:50 AM
I'm now getting this error when trying to sync activities between act! and Outlook
I had the following results to your suggestion:
Still have the same issue ... Or is the Act! .exe different when doing the calendar sync?
10-28-2015 06:21 AM - edited 10-28-2015 07:12 AM
There has been a potential workaround for this I have used and one of my colleagues had success with today, but it only works when you:
-The prompt "The operating system is not configured to run this application". Appears, click OK.
-At this point, in some cases it then tells you redemption.dll has been registered successfully.
-If it does not, it's likely this will not work.
-If it does go to Act, select a contact in "Detail View". Click the "E-Mail" button in the toolbar at the top of Act.
-The error "The operating system is not configured to run this application" will appear, click "OK".
-An Outlook Window will appear, close this and you should now be able to use Outlook with Act.
Please note this is a workaround and has not worked on every PC tested so it is not guaranteed to work.
10-28-2015 08:09 AM
Based on a little research on the web this issue is probably caused by conflicting versions of Microsoft Office files on the PC. Uninstall Microsoft Office using the FixIt tool and then reinstall it. Make sure that you have the disk and the registration code to reinstall it before you uninstall it.
Here is a link to the Microsoft Uninstaller for Office 2003, 2007 and 2010
Here is a link to the Microsoft Uninstaller for Office 2013, 2016 & 365
11-12-2015 02:40 PM
I've tried everything above.
For the solution of renaming mapi32.dll, I've gone through the steps. Note, you need to take ownership of the file since "trustedInstaller" won't allow it. The fixmapi.exe must be run as administrator for it to replace the mapi32.dll file. After completing all the steps, there was absolutely no difference.
This error only started occurring when we were "upgraded" from Office 2010 to Office 365-2016. The "upgrade" was done by a certified technician (company compliance issues) who assured us that Office 2010 would still be there and would function as before. Office 2010 does not work at all and doesn't even show in the Control Panel list (so no uninstall).
On a hunch, I tried to fully uninstall ACT (v17 SP1, Hotfix 4, on windows 10). The only result there is that if I try to send an email now there is no "The Operating System is not configured..." alert, ACT! just silently locks up and stays dead.
I'll keep plugging but I thought I'd put my experiences up here. Might save some time for everybody else.
12-02-2015 02:03 PM
I recieve this message when I try and send and email. I also recieved it when I was installing the program. I am also not able to sync my outlook with my ACT.
01-27-2016 04:21 AM
Same error: The operating system is not configured to run this application.
Here are details to help characterize the problem.
Error persists after installing Act v17 SP2 and Hot Fix 2b.
List of apps from newest to oldest install
01-27-2016 05:08 AM