Community
Showing results for 
Search instead for 
Do you mean 
Reply

HTML e-mails become Plain Text

Copper Contributor
Posts: 99
Country: USA

HTML e-mails become Plain Text

[ Edited ]

e-mails I create using ACT become plain text when I send them through or save them as drafts in Outlook. This makes it impossible to do mail merges as I would have to modify every single e-mail generated (bullets, links, etc.)

I use Microsoft Outlook as the e-mail system I want to use with ACT, but the ACT e-mail editor because if I use Outlook ACT freezes ACT (that's a whole other thread I had going here and finally gave up on).

 

 

Anyone have any idea why, and what to do about it?

 

 

 

 

 

ACT Pro
Version of Act! 19.2.1460 upgrade 5
Office 365
Database is on my local machine (private database)
Operating system is Windows 10

Highlighted
Nickel Elite Contributor
Posts: 600
Country: USA

Re: HTML e-mails become Plain Text

Hello, question ... I know you use office 365, but does the integration of the database do it with Outlook?
 
...
1.png
 
... Best regards
 
FIRMA.png
Juan Carlos Otero Garcia
juancarlosotero@protonmail.com
Twitter @MiInformativo
Copper Contributor
Posts: 99
Country: USA

Re: HTML e-mails become Plain Text

It's actually the integration of the database with Outlook that causes the freezing

Employee
Posts: 326
Country: USA

Re: HTML e-mails become Plain Text

Hello,

If you are comfortable with running an Office repair, it sometimes helps freezing issues:


Run the Office Repair Utility to Fix Word 2016
Close Word, Outlook, and any other Office programs. ...
Press the Win+X keyboard shortcut. ...
Choose Control Panel.
Below the Programs heading, click the Uninstall a Program link. ...
Select Microsoft Office from the list of programs. ...
Click the Change button. ...
Choose Quick Repair. ...
Click the Repair button.

Thank you,

Carl

Act! Support

Customer Success & Support Team