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HELP

New Member
Posts: 2
Country: USA

HELP

Just installed ACT PRO Version 16.0.291.0, Hot Fix 5.

Needless to say I have had nothing but problems.

 

First I imported 2 databases.  Act confirmed successful importation. However, each database claims to contain only one contact, myself.

 

Then, I consult the help file, which opens up to a BLANK PAGE.

 

Come on..... The help file doesn't work from the start? Not good.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: HELP

The most likely cause for import to fail is the duplicate checking settings.

 

Do you have IE 11 installed? That could be the cause of the help failure.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Nickel Elite Contributor
Posts: 934
Country: USA

Re: HELP

[ Edited ]

I sort of have same prob with act v16 pro.

if I import contact records from another act db such as 2011, 2012, 2013

I try to create duplicate contacts and it appears to work, but no new record. Wasted over a week on this.

I need help - who wants to volunteer?

 

I have ie9 on my v16 pc so I guess that is why my help works?  what a deal.

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
New Member
Posts: 2
Country: USA

Re: HELP

Thank you for your reply.  Yes, I am using Internet Explorer version 11.

 

Regarding database import, I just followed the steps provided in the new user quick start guide. It appeared to import without issue, as I received a message of some sort confirming the successful import.

 

I tried to access the ACT online chat support available on this website and got as far as the chat box with no one on the other end.  I became weary of talking to myself after a while with no indication of anyone whatsoever on the other end, or even an estimate wait time!

 

At this point, I hope to get a refund. 

 

No program should entail this much troubleshooting right from the start.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: HELP

I sent you a private forum message - ... FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: HELP

Are you trying to import and ACT! database?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 3
Country: USA

Re: HELP File does not work in ACT V16 Pro

 When I consult the help file, which opens up to a BLANK PAGE.  I just get this a

 

 

 file:///C:/ProgramData/Swiftpage/Act!/16.0.291.0/WebHelp/Default.htm#2002  and a blank page. how do I repoint the directions to Chrome Version 33.0.1750.146 m.?   I am Using Windows 7 with windows explorer ver 11 

 

I need to make this thing work we have to many users and we are not going to reverse to an older version of explorer. 

 

Help!

Moderator
Posts: 719
Country: USA

Re: HELP File does not work in ACT V16 Pro

Unfortunately, this will not open in Chrome either. You may be able to copy the file path into Firefox and favorite it within Firefox for easy access. However if you do not have Firefox, or do not wish to download Firefox, there is a temporary workaround for Internet Explorer 11. You can find this in the following knowledgebase article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/37218

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com