02-10-2014 09:48 AM
Just installed ACT PRO Version 16.0.291.0, Hot Fix 5.
Needless to say I have had nothing but problems.
First I imported 2 databases. Act confirmed successful importation. However, each database claims to contain only one contact, myself.
Then, I consult the help file, which opens up to a BLANK PAGE.
Come on..... The help file doesn't work from the start? Not good.
02-10-2014 10:28 AM
The most likely cause for import to fail is the duplicate checking settings.
Do you have IE 11 installed? That could be the cause of the help failure.
02-10-2014 03:02 PM - edited 02-10-2014 03:03 PM
I sort of have same prob with act v16 pro.
if I import contact records from another act db such as 2011, 2012, 2013
I try to create duplicate contacts and it appears to work, but no new record. Wasted over a week on this.
I need help - who wants to volunteer?
I have ie9 on my v16 pc so I guess that is why my help works? what a deal.
02-10-2014 07:05 PM
Thank you for your reply. Yes, I am using Internet Explorer version 11.
Regarding database import, I just followed the steps provided in the new user quick start guide. It appeared to import without issue, as I received a message of some sort confirming the successful import.
I tried to access the ACT online chat support available on this website and got as far as the chat box with no one on the other end. I became weary of talking to myself after a while with no indication of anyone whatsoever on the other end, or even an estimate wait time!
At this point, I hope to get a refund.
No program should entail this much troubleshooting right from the start.
02-10-2014 07:27 PM
I sent you a private forum message - ... FSB
03-07-2014 12:05 PM
When I consult the help file, which opens up to a BLANK PAGE. I just get this a
file:///C:/ProgramData/Swiftpage/Act!/16.0.291.0/WebHelp/Default.htm#2002 and a blank page. how do I repoint the directions to Chrome Version 33.0.1750.146 m.? I am Using Windows 7 with windows explorer ver 11
I need to make this thing work we have to many users and we are not going to reverse to an older version of explorer.
03-11-2014 09:26 AM
Unfortunately, this will not open in Chrome either. You may be able to copy the file path into Firefox and favorite it within Firefox for easy access. However if you do not have Firefox, or do not wish to download Firefox, there is a temporary workaround for Internet Explorer 11. You can find this in the following knowledgebase article: