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HELP!! Sage ACT Smart Tasks Do Not Work and Customer Support Cannot Fix it

New Member
Posts: 6
Country: USA

HELP!! Sage ACT Smart Tasks Do Not Work and Customer Support Cannot Fix it

I have had problems with smart tasks following through all of the steps in the smart task from day one. I have spent countless (no less than 60 hours) on the phone with Sage Act support only to be left in the same situation.... 

 

I have easily $20k invested into creating the templates and creating the smart tasks.... And ACT can't seem to figure out how to make their program work...

 

Can anybody help me to get in touch with someone at ACT that can actually make something happen - - - Whether it be a refund of the funds I have spent on licenses - -- Or someone who can actually make the product work as it was intended to work??

 

HELP!!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: HELP!! Sage ACT Smart Tasks Do Not Work and Customer Support Cannot Fix it

What version of ACT!? SmartTasks were upgraded in the new 2013

What's not working?
New Member
Posts: 6
Country: USA

Re: HELP!! Sage ACT Smart Tasks Do Not Work and Customer Support Cannot Fix it

ACT! Pro 2012

 

I have now purchased 5 licenses of 2012 getting my team on board and working....

 

If it didn't work to begin with, I shouldn't have to pay for a new version over 5 licenses.. Any ideas on how to get Sage to upgrade on 5 work stations as a result of them providing a product that doesn't work..

 

Tyler

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: HELP!! Sage ACT Smart Tasks Do Not Work and Customer Support Cannot Fix it

Smart Tasks worked before ... but the functionality has changed.

You haven't said how it's not working for you