05-15-2012 07:56 AM
I was recently using my act 2010 and my laptop shut down improperly, and when I restarted it, it gave me an error message saying that one of the files - do not remember what was the name- was not present...I looked it up in the forum and found what that somebody had the same issues, and the solution was to uninstall act and re-install it...I did the uninstall with no issues, but when I went to re-install that's when it all came crashing down!!! It gave me several messages while it was installing and when it finally installed (needless to say) it did not work. Tried uninstalling it again using the Act Uninstaller, and now that program crashes as well...HELP!!! I need to get this solved as I NEED this program to run my business.
Thanks in advance,
05-15-2012 08:15 AM
I tried re-installing it again and here are the error messages that I got:
Prereq has stopped working
PDestroy.exe has stopped working
MachineConfigUpdater.exe has stopped working
SecurityCmdLnapp.exe has stopped working
Microsoft.net assemby registration utility has stopped working
email converter has stopped working
.net framework installation utility has stopped working
act.outlook service has stopped working
it installed, but when I try to access it, it gives me the message:
Setup has encountered an error.
Yep, I blew it alright!!!
Please ACT Gurus HELP!!!
05-15-2012 09:24 AM - edited 05-15-2012 09:27 AM
With that many errors, it appears that Microsoft .NET may be damaged. You can try uninstalling Microsoft .NET 3.5, and any programs starting with "Microsoft SQL Server". Then reboot, and run the ACT! install again (this will include an install of .NET).
If this does not work you may want to consider doing a system restore to the latest time before the crash.
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
05-15-2012 12:07 PM