02-16-2020 06:21 AM
I am getting this error all of a sudden. I didn't do anything
Windows cannot find 'Crogram Files (x86)\ACT\Act for Windows\Act!.exe
I tried to reinstall the SW (which uninstalled the orig) and still getting error.
anyone know why this occurred and how to fix?
should I install in a different directory or drive?
what about the database that I had all my data?
02-16-2020 04:51 PM
02-17-2020 05:33 AM
I have checked my firewall and antivirus software. still having issue.
tried running straight from the CD not sure why the program is throwing up this error
any idea why? the actdiag did not work
should I try installing on a different hard drive?
what about my orig database how will I retrieve?
02-17-2020 10:59 AM
I’m not sure what you mean by “running from the CD”, but your database should not be effected by the program issues.
The fact that ACTDIAG suggests to me the program is not properly installed, or you have a system issue.
You can try calling us at 1-833-ACT-BOLD for support, but if it takes longer than 5-minutes (and from the sound of things, it will), you will need a support plan in place. It is pretty impossible to diagnose the issue with the details you have provided, so a remote session will be required.
02-17-2020 11:43 AM
running from the CD meaning the .exe file from the CD directory
do you think installing in a different directory or different hard drive is an option?
if i uninstall and reinstall what happens to my original database? is it stored in a different directory? how do I retrieve?
02-17-2020 11:54 AM
Uninstalling Act! Does nothing to your database files, anymore than uninstalling MS Word would delete your documents.
Instead of installing to another directory, try deleting the Act! Windows directory (back it up first), and then restart Windows and reinstall Act!.
Running off the CD (which is pretty uncommon these days) is not intended for production use, only for diagnostics.
Give that a go, and see what happens.