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Guid should contain 32 digits with 4 dashes ERROR

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Copper Contributor
Posts: 24
Country: United States
Accepted Solution

Guid should contain 32 digits with 4 dashes ERROR

 I try to print a history report that has been sorted and get this error. Have reindexed dbase --suggestions?
act error 

 


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Accepted by topic author texre
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Guid should contain 32 digits with 4 dashes ERROR

[ Edited ]

Hello texre,
This could indicate an issue with the report template. Please see the following Knowledgebase article for suggested solutions:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1770...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Solution
Accepted by topic author texre
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Guid should contain 32 digits with 4 dashes ERROR

[ Edited ]

Hello texre,
This could indicate an issue with the report template. Please see the following Knowledgebase article for suggested solutions:
http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1770...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Copper Contributor
Posts: 24
Country: United States

Re: Guid should contain 32 digits with 4 dashes ERROR

Thanks it worked nicely!
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New Member
Posts: 9
Country: USA

Re: Guid should contain 32 digits with 4 dashes ERROR

[ Edited ]

Getting this same error in ACT Pro v21 when trying to access the Outlook Sync settings for Calendar. Did all maintenance, ACTDIAG/Tools/Rebuild, still get error. Of course, the ACT Knowledgebase is SILENT.  Link goes to Sage, but no article...
Any help appreciated.

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Nickel Super Contributor
Posts: 492
Country: Germany

Re: Guid should contain 32 digits with 4 dashes ERROR

[ Edited ]

Error message and context of occurrence

 

Trying to change the extended settings for Calendar synch ends up with the b. m. error:

1.jpg

GUID should contain 32 digits and 4 dashes (xxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx) 

 

 

Calendar Synch itself works with settings from the previous version; ONLY a change of parameters for the included activities does not work.

 

Solution:

 

a) Delete local Preferences in %appdata%

 

 

 b) Find and delete preferences stored in the database

 

Start ACTDiag and select the following

 

2.jpg

 

3.jpg

 

Keyword: ACTOUTLOOKSYNC OR %ACTOUTLOOKSYNC_%

 

 

Technical Background:

The database and the user Preferences contain old settings from the previous synchronisation method. These have to be removed in order to get rid of the error.

 

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
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New Member
Posts: 9
Country: USA

Re: Guid should contain 32 digits with 4 dashes ERROR

Thank you!