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Groups

KS
New Member
Posts: 1
Country: USA

Groups

Hello.  I am looking for help with creating groups.  For some reason, I have lost the ability to create a new group or subgroup.  When I name a group and then add members and then hit save, nothing happens.  Does anyone have a solution for this or perhaps know why this is happening?  Thanks in advance.

New Member
Posts: 1
Country: USA

Re: Groups

Were you able to find a solution to your problem? I am having the exact same problem, but have not been able to find a solution. Please let me know. Thanks in advance.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Groups

Hello KS and Honeywagon,

Welcome to you both!

 

Try running the Tools > Database Maintenance > Check and Repair option.  Test.

 

- If that does not resolve the issue, open the Demo database (or create a new database) and test within it.  Does it create the Group successfully?

- What version of ACT! are you running?

- What is the operating system of your computer?

- If it is a shared database, does it work from a different computer?

 

If you are the only user of the database, try performing a File > Save Copy As > Create  a copy of the database, to recreate the database with a new name and test within the new copy.

 

 

Greg Martin
Sage
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Groups

I think this can be caused by a duplicate checking issue.  Go to Tools | Preferences | Admin Tab | Duplicate Checking and set the duplicate checking on Groups to something valid.

 

Stan


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New Member
Posts: 4
Country: USA

Re: Groups

I was having the same problem........  could not add a new Group.  Used the suggestion of Go to Tools | Preferences | Admin Tab | Duplicate Checking and set the duplicate checking on Groups to something valid.   The progam now works and I am able to add a new Group.  Thanks!!!!

New Member
Posts: 1
Country: USA

Re: Groups

I've used the Tools and check and repair option and also the duplicate checking and still can't add another group. I did the tutorial and know that it should be simple, but I can't seem to add and save. Please advise. Thx SteinbergInvestmentgroup