Our company is using the 2009 version as of right now and we are having issues exporting subgroups to other databases. I have read the manual, searched on google and the only answer I have come up with is to make the subgroup a company. I am trying to avoid that as much as possible because the subgroups aren't technically in the same company, they just have similar qualities.
I'm using the ACT! feature Export to export the groups. When I get to the 3rd step which asks what kind of records I want to export, I click on group records and uncheck all contacts. Then finish out matching the fields in step 4-5 and click finish it doesn't do anything. The other database has the same information as it did before.
I'm really concerned because I have to get certain subgroups exported to this other ACT! database, and there isn't a subgroup option when it asks what kind of records I want to export.