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Group lookup not working with a specific group

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New Member
Posts: 2
Country: United States
Accepted Solution

Group lookup not working with a specific group

I changed the name of the "Birthday" group to "temporary", now when I go to lookup the group it will not execute.  Why not, this is the only group that will not allow a lookup?

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Solution
Accepted by topic author jdbw
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group lookup not working with a specific group

Just so I understand what happened:

You changed the name of Group, then tried to do a lookup for that revised group name and came up with no results?

Also, what version of ACT! are you using?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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Solution
Accepted by topic author jdbw
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group lookup not working with a specific group

Just so I understand what happened:

You changed the name of Group, then tried to do a lookup for that revised group name and came up with no results?

Also, what version of ACT! are you using?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

New Member
Posts: 2
Country: United States

Re: Group lookup not working with a specific group

We solved the issue caused by the standard criteria present for the "Birthday" group initially assigned by Act.  The criteria only allowed showing the group members for a short period of time, once the criteria was removed this group behaved as all others.  Suggestion for avoiding the same fate, start a new group do not use the default Birthday group unless you remove all the limiting criteria.