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Group emails not populating email addresses

Tuned Listener
Posts: 20
Country: USA

Group emails not populating email addresses

Act! Pro Version 18.0.501.0, Hot Fix 2 , Windows 7 Enterprise N, Office 2013

 

ACT does not populate the Outlook To: field in an email when we select multiple contacts and click Write - Email message or we click the Email icon on the toolbar.  It opens a blank email with only the From: field populated.  Also, when we start in Groups, select a group name, and click the Email button it does the same thing.

 

The Outlook To: field does populate with a single contact's email if we click the email address in the contact detail view. 

 

The mail merge function does work for groups but we don't want that.  We are looking to write a mass email with everyone's email address in the bcc: field.

 

Any ideas?  Thanks -

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Group emails not populating email addresses

[ Edited ]

This is a known issue, a fix is included in the upcoming v18 Hotfix 5 which is due out this week.
Apologies for the inconvenience.

New Member
Posts: 1
Country: USA

Re: Group emails not populating email addresses

Is there a link for the Hotfix5 available?
Moderator
Posts: 719
Country: USA

Re: Group emails not populating email addresses

All hotfixes can be found on the following page: http://www.act.com/resources/downloads

 

Simply select the version of Act! you're using (Pro vs Premium) and look for Hotfix 5

Elise O'Pry
Swiftpage
Visit our knowledgebase at http://kb.act.com
Administrator
Posts: 4,024
Country: United_Kingdom

Re: Group emails not populating email addresses

I would suggest updating the the most recent hotfix/update that is available. They include all previous hotfixes.
New Member
Posts: 16
Country: USA

Re: Group emails not populating email addresses

I am using 17.2 and ACT support line states that this is still a known issue and a fix is on it's way.  Is there a fee to upgrade to 18?

New Member
Posts: 16
Country: USA

Re: Group emails not populating email addresses

The hot fixes did not work for 17.2 version

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Group emails not populating email addresses

Hi Kperlich,

Upgrading to v18 from v17 will require the purchase of a new licence or subscription. It could be possible that an upgrade is included in your support contract if you have one.
The best way to get more info about upgrades is to call our sales team on 866 873 2006.
New Member
Posts: 16
Country: USA

Re: Group emails not populating email addresses

[ Edited ]

So no other way to get this fixed in 17.2?  I had 17.0 but it requested an update be done.  BIG MISTAKE!  Are they working on a fix?  I just updated to 17 and don't want to pay again.

Administrator
Posts: 4,024
Country: United_Kingdom

Re: Group emails not populating email addresses

Unfortunately this issue is present in v17.2, but was fixed in later versions of v18

If this feature is absolutely necessary, you could downgrade back to v17.0 with a backup of your database before the upgrade. Alternatively, you could perform a mail merge to email a group of contacts.