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Group History Very Slow To Update

Bronze Contributor
Posts: 1,428
Country: USA

Group History Very Slow To Update

I did a group history update with only the subject line.  It is for 864 contacts, but so far it has been taking over 10 minutes to do the history write.  While I am not an engineer, this seems pretty slow.  When the donut qujit spinning, I clicked in the middle of the history dialogue box and it appears to have locked the system.

John Purdy
ACT! Premium V. 18
Lenovo X220, 16GB, & Office 365, 32bit, 256GB SSD
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group History Very Slow To Update

[ Edited ]

John,
Please list the steps you took to update the history item.

Thanks,

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Bronze Contributor
Posts: 1,428
Country: USA

Re: Group History Very Slow To Update

Good morning Greig.

 

  •  Select any contact in detail contact view
  •  Click on history tab
  •  Right click in the history listing (below the tab)
  •  Select Record History
  •  Enter the regarding text
  •  Change the Type to eMail Sent
  •  Click on Contact button
  •  Select Groups from select from drop down
  •  Scroll down to group name (which is a dynamic group)
  •  Select all contacts and move to the right
  •  Click OK twice and wait.....

 

John Purdy
ACT! Premium V. 18
Lenovo X220, 16GB, & Office 365, 32bit, 256GB SSD
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group History Very Slow To Update

I'm seeing this too. I will investigate further and submit as a potential program issue. Thank you for reporting this!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.