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Group History Very Slow To Update

Bronze Contributor
Posts: 1,394
Country: USA

Group History Very Slow To Update

I did a group history update with only the subject line.  It is for 864 contacts, but so far it has been taking over 10 minutes to do the history write.  While I am not an engineer, this seems pretty slow.  When the donut qujit spinning, I clicked in the middle of the history dialogue box and it appears to have locked the system.

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group History Very Slow To Update

[ Edited ]

John,
Please list the steps you took to update the history item.

Thanks,

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Bronze Contributor
Posts: 1,394
Country: USA

Re: Group History Very Slow To Update

Good morning Greig.

 

  •  Select any contact in detail contact view
  •  Click on history tab
  •  Right click in the history listing (below the tab)
  •  Select Record History
  •  Enter the regarding text
  •  Change the Type to eMail Sent
  •  Click on Contact button
  •  Select Groups from select from drop down
  •  Scroll down to group name (which is a dynamic group)
  •  Select all contacts and move to the right
  •  Click OK twice and wait.....

 

John Purdy
ACT! Premium 2016 (V. 18)
Dell XPS Ultrabook with 4GB, Win 10 Pro, & Office 365, 32bit
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Group History Very Slow To Update

I'm seeing this too. I will investigate further and submit as a potential program issue. Thank you for reporting this!

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.